Social Security Administration: 7,000 jobs cut

SSA cut 7,000 employees under DOGE restructuring, dropping from 57,000 to 51,400. AI chatbot rolled out to handle 1.6 million of 5.1 million monthly calls. Commissioner called AI a great enabler. The connection to AI is moderate — while the company is investing in AI capabilities, the layoffs were attributed to broader restructuring alongside technology adoption. Of the 7,000 total positions affected, our methodology estimates that approximately 2,800 roles (40%) are attributable to AI-driven changes. This is part of a broader pattern in Government/Social Services where companies are restructuring operations around AI capabilities while reducing headcount in functions susceptible to automation.