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EXPLICITAI LAYOFF
BT Group: 10,000 jobs cut
May 18, 2023GBTelecommunicationsBT Group
BT Group announced plans to cut up to 55,000 jobs by 2030, with approximately 10,000 roles specifically replaced by AI and automation in customer service and internal processes. The company explicitly cited AI and automation as a primary driver of the workforce reduction. This is part of a broader pattern in Telecommunications where companies are restructuring operations around AI capabilities while reducing headcount in functions susceptible to automation.
Conservative
10,000
Core Estimate
10,000
Upper Bound
10,000
Sources
PrimaryAI BusinessMay 18, 2023
BT Group to cut 10,000 jobs due to AI and automation
BT Group announced plans to cut up to 55,000 jobs by 2030, with approximately 10,000 roles specifically replaced by AI and automation in customer service and internal processes.